COVID-19 UPDATE FOR ALL OUR RENAULT CUSTOMERS: TEMPORARY CLOSURE OF SHOWROOM & WORKSHOP

Due to Covid-19, H&H Motors will now be temporarily closed until 18th May and we will be closely monitoring the crisis and will follow all guidelines from the Government.

If your Renault/ Dacia is less than 5 years old, please contact Renault Assist on 1800607607 in the event of a breakdown.

We understand that this is a difficult time for you, your family and all businesses and we greatly appreciate your continued support during these difficult times.

Our Sales team will continue to engage with any queries our customers may have and provide guidance via phone or email to appraise and qualify your needs remotely. We remain fully accessible online so please feel free to browse our selection of new cars and used cars online and contact our teams via our website here. Finally, H&H Motors are fully supportive of our Government’s strategy as we deal with this unprecedented crisis and would urge all citizens to observe these new measures. Thank for your continued support and understanding.

 

CONTACT OUR SERVICE TEAM HERE

CONTACT OUR SALES TEAM HERE

 

Frequently Asked Questions:

Q: I am worried about my car repayments, or would like to put them on hold – is there a Customer Payment Moratorium?

A: We would advise that you contact your lender to discuss your particular circumstance, please use these numbers;

Q: I can’t remember who my lender is?

A: Details of this will be on your bank statement as per the monthly direct debit. If still unclear, contact your bank and ask that they advise you who the finance lender is.

Q: Can I still collect the new car that is on order?

A: Unfortunately all of our showrooms are currently closed for new deliveries. Please contact one of the support emails or phone numbers above and one of our team will be able to advise further on your order.

Q: Can I still buy a new car, or can I order a 202-reg car for July?

A: Yes – but we cannot guarantee a collection date just yet. If you know which car you want, and are ready to purchase, please contact one of the support emails or phone numbers above and one of our team will come back to you with the next steps.

Q: Can I purchase one of your used cars?

A: Yes – but we cannot guarantee a collection date just yet. If you know which car you want, and are ready to purchase, you can Reserve Online now by emailing a member of our sales team – contact details are above.

Q: Can I still apply for finance?

A: Yes – but we cannot provide a time-frame as to when we will have a response from our banking partners. Please fill in the forms on a used car and we will process the paperwork as normal. When you’re passed, we will get in contact with you and arrange the rest.

Q: I would like to test drive a car

A: Unfortunately, as our showrooms are currently closed, we cannot facilitate test drives at this time. If you would like to organise a test drive in the future you can still submit a Book-A-Test-Drive enquiry which is an option on every new car and used car page too, and a member of the team will contact you to arrange the rest.

Q: Will you take a trade-in / give me a price for my car?

A: Yes – we do take trade-ins, please fill in the Value My Car form and one of our teams will come back to you in due course.

Q: The service light came on in my car, what should I do?

A: Please contact our teams and the email/phone details above. We are operating an Emergency Service, by appointment only, to facilitate our customers and Frontline Healthcare / Emergency workers who require urgent repairs to their vehicles.

Q: I’ve been involved in an accident and my car requires urgent repairs?

A: Please contact our teams and the email/phone details above. We are operating an Emergency Service, by appointment only, to facilitate our customers and Frontline Healthcare / Emergency workers who require urgent repairs to their vehicles.

RAC – 1800 646 553 – Website Page

AA – 0818 227 228 – Website Page

Allianz – 01 613 3990 – Website Page

Aviva – 1800 44 88 88 – Website Page